LITS Telephone Voice Menu Transcript (revised to reflect current message as of October 2008)
(Optional message here during an emergency, such as Acorn being down.)
Thank you for calling Library Information Technology Services at Vanderbilt University. Our business hours are Monday through Friday, 7:30am - 4:30pm. For immediate assistance with an urgent matter or to report an emergency (an emergency as defined by a system-wide failure of one of our services, such as Acorn, VUPrint, or the library's website), press 1 to speak to the team member on call. If you know your party's 5 digit extension, please dial it now. If you are library staff and need to report a non-emergency problem or ask a question, please use our INFORM system. It is the most efficient way to communicate your issue to the appropriate LITS team member and, in turn, receive a prompt response and resolution. You can link to INFORM from the Staffweb.
If your issue cannot be submitted through our INFORM system, please listen to all of the following options before making your selection.
- For OAK support information, press 2.
- OAK has a multi-level support model. All faculty and staff should contact their Tier 1+ support provider. A list of these can be found on the Web at www.vanderbilt.edu/oak/help.
- If you are library staff member and need help with electronic reserves, please fill out an INFORM request and someone will assist you.
- If you are library staff member teaching a course and need help with OAK, please contact your school’s Tier 1+ support provider.
- For OAK emergencies (three or more people cannot log in to OAK but can connect to the Internet and check email), please press #.
- To hear this message again, please press *.
- To leave a message, press 3.
- To repeat these options, press 4.