1. basic reference training for first-year services
2. Camtasia training and shared information resource
3. Creating effective presentations
4. Voice coaching for podcasts
5. Facebook/Second Life
6. Effective referrals (when to answer a question, how to pass it on)
7. Centra
8. Novell migration
9. Vista/Microsoft Office 2007
10. del.icio.us and other applications
11. Dreamweaver for those who missed it