LIBRARY MANAGEMENT COUNCIL
April 17, 2006
Minutes

Paul Gherman began the meeting by welcoming Tracy Primich, the new director of Science & Engineering Library, to LMC.

1. Technology Training Coordinators/Technology Support Coordinators (Jody Combs) The former Technology Training Coordinators oversaw refresher training and New Horizon training. The Strategy & Planning Council decided to merge the old functions of the Technology Training Coordinators with that of the Technology Support Coordinators. Jody asked that each director review the assignment of their representative in light of these additional duties. Jody hopes to have the merged group meet in May, so please contact him before the middle of May.

2. Java Workflows Implementation and Date (Jody Combs) Deferred until the next LMC meeting.

3. Committee/Project Team Evaluations (Lisa Shipman) The S&P wanted a method for evaluating committee and project team work. A handout was distributed by Lisa for each committee chair and team leader to complete next year. As staff are being asked to do more work, they should have their good work recognized.

4. Budget and Salaries (Lisa Shipman) We were notified that our budget was approved. We are moving forward on getting directors their budget centers in the next few weeks. Final library budgets are due at the end of May. Salary reports are typically completed by the end of June.

5. Copy Service Communications (Bill Hook) Bill asked LMC members to help to determine appropriate expectations for service responses to copier and printer problem reports. We need to reestablish the appropriate contact procedure and expectations. Once you report a problem, how long should you wait to receive a response? It was determined that if there are other copiers/printers to use, then an hour (M-F, 8-5) is a reasonable time to wait for a response. Since customer service is our number one priority, a user request should receive top priority.

Discussion ensued on the best method for reporting problems. We have relied on pagers to communicate and they are no longer considered reliable throughout the libraries. Messages could go to voice mail, which staff could check regularly. However, this would not create a log. LITS will review the possible option of using their report form for copier/printer problems. However, since the copier/printer staff are usually away from their desks (on calls), the LITS system may not work.