Agenda
- Meeting substitutes
- Patron profile needed for faculty-like privileges
We have had several requests recently for faculty privileges by staff who teach but do not fall into a category defined by the Provost's Office as faculty. We should discuss how to handle this group--call them faculty, create a new profile something like academic staff, other possibility? We can turn this over to Circulation and Access.
- Laptop theft and liability
- Card System outages and printers/photocopiers
- Service expectation discussions
- Ideas for service improvements
- Announcements
Meeting Notes
- Flo commented on the results of the facilities survey that each library provided. The compilation has been distributed. Directors should confirm that information listed seems correct. The results for the services portion of the survey are in the process of being organized. John noted that the Space Committee would be meeting soon to have more discussions about facilities and space.
- Substitutes for meeting attendance. Should the director be unable to attend a meeting whose agenda has been determined and where a decision is needed, the director may provide the chair with his/her input on the matter or may wish to send a substitute to participate on his/her behalf.
- Faculty borrowing privileges for teaching, non-faculty were discussed. It was determined that a new profile might work. Questions would be how to define the criteria for inclusion and to keep track of the people who are put into this group. The alternative would be to move such people, on a dean's or other official's requst, to a faculty profile which might be simpler to handle within ACORN.
- A recent theft of a personal laptop raised the question of whether we should post signs indicating that the library has no liability for personal property. The Legal Office referred us to Risk Management who indicated that no such signs were required.
- Bill indicated that there will be an outage of the Card Office system during spring break. The printing system will default over to no charge automatically. Bill proposed and the group approved having one non-coin photocopier in each library configured to provide free copying during the outage; other non-coin-op copiers would have an out of order sign. These will be converted back to normal operation at the end of the outage.
- Flo had compiled a condensed document of what the library has in writing or recorded from committee deliberations on customer service. The group determined that not all points were generally agreed upon. More review will be done and the group will have further discussion at the next meeting on Monday, March 6. Bill Hook will work on reorganizing the document; all members are asked to identify missing ideas and stated ideas with which they may take issue. These should be sent to Flo for compilation and the group for discussion. The goal is to have a generally accepted understanding of what we mean by customer service, guidelines for thinking about customer service, and specifics about putting quality service into practice. These can then be used as the basis of a customer service training program.
- Flo sought input from directors about how to encourage staff to think creatively about new services and ideas for improvement of library operations. As a first step, creating a Staffweb suggestion box process was recommended. Flo will follow-up with that.
- Announcements: Martin brought information on the Elevate program used in the Medical Center and for which the staff survey is a major piece. He shared comments from Janet Hirt who is serving on the survey committee.